Terms

When you receive a package from ÅBEN we want you to be delighted. We aim to deliver your items in good time, safely packed and beautifully wrapped. Many of our pieces are one-of-a-kind artworks, carefully crafted over hundreds of hours. For this reason, all of our items are white glove shipped. This means that expert handlers wrap your pieces, then a specialist courier company ensures they reach you unharmed.

From time to time we may amend our shipping costs in line with: currency fluctuations, changes in taxation, and increased shipping charges. Our Terms & Conditions apply to all usage of ÅBEN platform. If you have any concerns, please email us at info@aben.as.

Europe

If you live in Europe, every item you purchase on ÅBEN will be shipped to you for free. We want to make shopping as easy and as fun as possible, with a minimum of extra costs and logistics.

International

Standard International Packages (3-10 working days following production): Shipping price will be listed at checkout.

Bulky Packages & White Glove Shipping (10-15 working days following production): These include furniture and large, heavy (exceeding 15kg dimensional weight) or high value (over £100) fragile products.

As these deliveries are more specialised they can take between 10-15 working days following production for delivery. Once the order has been placed an ÅBEN team member will contact you to arrange dates, time and delivery method. For fragile, high-value pieces (exceeding £100), we use a dedicated white glove shipping service. All products are insured and specially packaged to ensure peace of mind.

Due to the specialised nature of shipping, we will not be able to give quotes at checkout. Once a purchase has been made, our team will be in touch to guide you through the process. Unless explicitly stated, customs and duty rates are not included.

Tracking

Once ABEN dispatches an order, you will receive a shipping confirmation from shipping@aben.as with the tracking details pertaining to your order.

Backordered, Bespoke and Made to Order deliveries

Backordered Products, Bespoke Products and Made to Order Products will come with their own delivery and lead times, typically stated at checkout. Due to the nature of our products, lead times are a rough estimate of production time. Once these products have been ordered, an ÅBEN team member will contact you with further information.

FAQs

Do you deliver to my country?

We currently ship products to the following countries:

Europe
Norway, Switzerland, Croatia, Turkey, Ukraine, Bulgaria, Cyprus, Romania, Czech Republic, Hungary, Poland, Italy, Portugal, Spain, Sweden, France, Germany, Netherlands, Belgium, Denmark, Finland, Iceland, Andorra, Austria, Gibraltar, Greece, Guernsey, Isle of Man, Jersey, Latvia, Liechtenstein, Luxembourg, Vatican City.

USA & Canada

Asia
India, China, Hong Kong, Japan, Singapore, South Korea

Middle East
UAE, Qatar, Saudi Arabia

Africa
Egypt, South Africa, Algeria

Australasia
Australia, New Zealand

Americas
Brazil, Uruguay, Mexico

If your country is not featured in this list, please email us at info@aben.as for further information.

Please note that unfortunately, we are unable to deliver to PO or BFPO boxes as a signature is required upon delivery.

Can I change the delivery address?

For orders placed online, we provide the option to ship to a different address than the one at which your card is registered. For security reasons, this service is discretionary, and we reserve the right to only ship to the billing address. If you have made a mistake with your delivery details contact us immediately and we can try to amend them. If the order has already left our office, then the delivery address cannot be changed. In this instance we will need to wait for the parcel to be returned then postage would be payable for it to be sent out again.

What if I am not home when it’s delivered?

Our couriers will make 3 attempts to deliver your parcel, and then leave a card for you to collect at the nearest relevant Access Point.

Can someone else sign for my delivery?

Yes they can. ÅBEN accepts no responsibility if the signature received at the delivery address is not the recipient, and will consider this parcel correctly delivered.

Do I have to pay customs & import charges?

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.

Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting. Any parcels returned to us due to customs charges being higher than expected, we reserve the right to refund the transaction minus all costs incurred.

Customers ordering from the Republic of South Korea will receive an FTA document with this parcel.

I have been contacted for further information by country customs department?

Each country will have their own goods import procedures and these can vary across countries. From our experience USA customs do require at times further details of high value orders, such as manufacturer details/irs number at times. If you have an order in customs, please contact us at info@aben.as quoting your order number and we can help you resolve the matter as fast as possible.

Why hasn’t my order arrived yet

International shipments can occasionally take longer than expected – goods can be held up in customs or there can be delays during the handover from one country to another. If you’re an international customer and your order hasn’t arrived after 14 working days from dispatch, please contact info@aben.as and we will investigate for you. Please check that you haven’t received a card from the couriers.

What happens if my parcel gets lost?

Things occasionally go missing in the post, don’t worry, all shipments are fully insured & we will be happy to make a claim on your behalf if this should occur. Our policy is to refund in full or send a replacement once the required time has passed, stated by the relevant shipping company in their terms.

What if my order wasn’t correct?

Every so often mistakes do happen, but we do our best to fix them and correct any issues you may have. If you have noticed that we have made a mistake with your order, please email us at info@aben.as and we will look into it. Please include your order reference at all times when e-mailing us.

ÅBEN takes great care with its product photography to make sure that we are providing you with pictures that accurately and fairly represent the products we sell. However, due to the handmade nature of pieces, and inconsistencies in how different computer screens reproduce colours, unfortunately we cannot guarantee that the product you receive will look exactly the same as you see on your computer screen.

What if the item is faulty?

Faulty items are dealt with slightly differently. If you consider the item you have received as faulty, please get in touch with us on info@aben.as and we’ll let you know how to proceed from there.

Returns & Exchanges

If you are not happy with your purchase then you have 14 days to return it for an exchange or refund. You will be responsible for the return shipping costs.

Commissions: in the event of cancellation of any commissioned work, the customer shall be responsible for all expenses and outlays incurred by the designer up to the date of cancellation together with a further amount calculated and notified to the parties by ÅBEN acting in good faith.

Made to Order: in the event of cancellation of any made to order product, ÅBEN shall hold 50% non-refundable deposit paid by the customer for all expenses and outlays incurred up to the date of cancellation.

To cancel your order you must advise us by writing to info@aben.as and we will issue you with a returns note for inclusion in your delivery. All parcels are sent back at your own risk. We would advise using recorded delivery as the parcel is not our responsibility until we sign for it.

Please note that the right to cancel and return for a refund does not apply to the following: “personalised goods or goods made to a consumer’s specification” – this includes all bespoke custom orders either placed on the website, by email or over the phone.

PLEASE NOTE: We will only accept the return of item/s if sent back in original unused condition.

We aim to apply all refunds and dispatch exchange items within 48 hours of the day they are received, although it can take longer during busy periods such as Christmas and sale periods.

Please send returns to 4 Mostyn Gardens, London NW10 5QX, United Kingdom

Cancellations: In the event of cancellation for bespoke work, the customer shall be responsible for all expenses and outlays incurred by the maker up to the date of cancellation together with a further amount calculated and notified to the parties by ÅBEN acting in good faith. For made to order and backordered products, in the event of cancellation ÅBEN shall deduct a 50% non-refundable deposit for all expenses and outlays incurred up to the date of cancellation.

Privacy

INTRODUCTION

Aben Group Limited is a studio dedicated to emerging Nordic-based product design talent. For purposes of the General Data Protection Regulation (GDPR), Aben Group Limited is a data controller.

DATA COLLECTION

Registration is not required for you to use our site. We only collect identifiable personal data or information that is provided by you when you email us. Such information may include name, title, company address, email address, and telephone number. We would normally collect such information to respond to your specific enquiry.

USE OF DATA

When you provide personal data to us, we will use it for the purposes for which it was provided. For example, if you have a contract in place with us for the provision of services, we may use your data as necessary to perform the contract. If you do not wish to receive any contact from us, you may unsubscribe at any time by contacting us as set out below.

DISCLOSURE TO THIRD PARTIES

We recognise that your information is valuable and we take all reasonable measures to protect your information while it is in our care. We may disclose your personal information to law enforcement, regulatory, or other government agencies as required by, and in accordance with, applicable law or regulation.

Should we need to transfer your data to a third country, we will put in place with you the necessary cross-border agreement, including the EU’s standard contractual clauses.

SECURITY

We continually review our processes and procedure to ensure we have appropriate confidentiality and information security measures in place to protect your data. This includes putting in place internal policies to ensure that customer information we are provided with is encrypted at rest. We maintain strong record keeping processes to support requests by individuals for deletion, rectification, access to data and such additional rights granted under the GDPR.

DATA RETENTION

We will only keep information we collect from you to provide you with the required service. If you wish to update, amend or delete your personal information from our records please contact us family@aben.as.

COMPLAINTS

If you are not happy with the way in which we handle your personal data, you can contact us directly at family@aben.as. You also have the right to complain to the data protection authority. In the UK, this is known as the Information Commissioner’s Office (ICO). The ICO has a website at https://ico.org.uk.