Terms

Shipping Policy

WHEN YOU RECEIVE A PACKAGE FROM ÅBEN WE WANT YOU TO BE DELIGHTED. WE AIM TO DELIVER YOUR ITEMS IN GOOD TIME, SAFELY PACKED AND BEAUTIFULLY WRAPPED.

FROM TIME TO TIME WE MAY AMEND OUR SHIPPING COSTS IN LINE WITH: CURRENCY FLUCTUATIONS, CHANGES IN TAXATION, AND INCREASED SHIPPING CHARGES. OUR TERMS & CONDITIONS APPLY TO ALL USAGE OF ÅBEN PLATFORM. IF YOU HAVE ANY CONCERNS, PLEASE EMAIL US AT STUDIO@ABEN.AS.

EUROPE

IF YOU LIVE IN EUROPE, EVERY ITEM YOU PURCHASE ON ÅBEN WILL BE SHIPPED TO YOU FOR FREE. WE WANT TO MAKE SHOPPING AS EASY AND AS FUN AS POSSIBLE, WITH A MINIMUM OF EXTRA COSTS AND LOGISTICS.

INTERNATIONAL

STANDARD INTERNATIONAL PACKAGES (3-10 WORKING DAYS FOLLOWING PRODUCTION): SHIPPING PRICE WILL BE LISTED AT CHECKOUT.

TRACKING

ONCE ABEN DISPATCHES AN ORDER, YOU WILL RECEIVE A SHIPPING CONFIRMATION FROM SHIPPING@ABEN.AS WITH THE TRACKING DETAILS PERTAINING TO YOUR ORDER.

BACKORDERED, BESPOKE & MADE TO ORDER DELIVERIES

BACKORDERED PRODUCTS, BESPOKE PRODUCTS AND MADE TO ORDER PRODUCTS WILL COME WITH THEIR OWN DELIVERY AND LEAD TIMES, TYPICALLY STATED AT CHECKOUT. DUE TO THE NATURE OF OUR PRODUCTS, LEAD TIMES ARE A ROUGH ESTIMATE OF PRODUCTION TIME. ONCE THESE PRODUCTS HAVE BEEN ORDERED, AN ÅBEN TEAM MEMBER WILL CONTACT YOU WITH FURTHER INFORMATION. 


Refund Policy

 IF YOU ARE NOT HAPPY WITH YOUR PURCHASE THEN YOU HAVE 14 DAYS TO RETURN IT FOR AN EXCHANGE OR REFUND. YOU WILL BE RESPONSIBLE FOR THE RETURN SHIPPING COSTS.

 


COMMISSIONS: IN THE EVENT OF CANCELLATION OF ANY COMMISSIONED WORK, THE CUSTOMER SHALL BE RESPONSIBLE FOR ALL EXPENSES AND OUTLAYS INCURRED BY THE DESIGNER UP TO THE DATE OF CANCELLATION TOGETHER WITH A FURTHER AMOUNT CALCULATED AND NOTIFIED TO THE PARTIES BY ÅBEN ACTING IN GOOD FAITH.


MADE TO ORDER: IN THE EVENT OF CANCELLATION OF ANY MADE TO ORDER PRODUCT, ÅBEN SHALL HOLD 50% NON-REFUNDABLE DEPOSIT PAID BY THE CUSTOMER FOR ALL EXPENSES AND OUTLAYS INCURRED UP TO THE DATE OF CANCELLATION.


TO CANCEL YOUR ORDER YOU MUST ADVISE US BY WRITING TO STUDIO@ABEN.AS AND WE WILL ISSUE YOU WITH A RETURNS NOTE FOR INCLUSION IN YOUR DELIVERY. ALL PARCELS ARE SENT BACK AT YOUR OWN RISK. WE WOULD ADVISE USING RECORDED DELIVERY AS THE PARCEL IS NOT OUR RESPONSIBILITY UNTIL WE SIGN FOR IT.


PLEASE NOTE THAT THE RIGHT TO CANCEL AND RETURN FOR A REFUND DOES NOT APPLY TO THE FOLLOWING: “PERSONALISED GOODS OR GOODS MADE TO A CONSUMER’S SPECIFICATION” – THIS INCLUDES ALL BESPOKE CUSTOM ORDERS EITHER PLACED ON THE WEBSITE, BY EMAIL OR OVER THE PHONE.


PLEASE NOTE: WE WILL ONLY ACCEPT THE RETURN OF ITEM/S IF SENT BACK IN ORIGINAL UNUSED CONDITION.


WE AIM TO APPLY ALL REFUNDS AND DISPATCH EXCHANGE ITEMS WITHIN 48 HOURS OF THE DAY THEY ARE RECEIVED, ALTHOUGH IT CAN TAKE LONGER DURING BUSY PERIODS SUCH AS CHRISTMAS AND SALE PERIODS.


PLEASE SEND RETURNS TO:
4 MOSTYN GARDENS
LONDON NW10 5QX
UNITED KINGDOM


IN THE EVENT OF CANCELLATION FOR BESPOKE WORK, THE CUSTOMER SHALL BE RESPONSIBLE FOR ALL EXPENSES AND OUTLAYS INCURRED BY THE MAKER UP TO THE DATE OF CANCELLATION TOGETHER WITH A FURTHER AMOUNT CALCULATED AND NOTIFIED TO THE PARTIES BY ÅBEN ACTING IN GOOD FAITH. FOR MADE TO ORDER AND BACKORDERED PRODUCTS, IN THE EVENT OF CANCELLATION ÅBEN SHALL DEDUCT A 50% NON-REFUNDABLE DEPOSIT FOR ALL EXPENSES AND OUTLAYS INCURRED UP TO THE DATE OF CANCELLATION.

 

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